At CL Cad , we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a 30-day return policy under the conditions outlined below.
Eligibility for Returns
You may be eligible for a return if:
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The item is returned within 30 days of receiving it.
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The product is unused and in its original packaging.
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The item is slightly used but in resellable condition (a restocking fee may apply).
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You received a defective, damaged, or incorrect item.
Non-Returnable Items
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Items that show excessive wear, damage, or misuse.
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Products returned after the 30-day window.
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Items returned without proof of purchase.
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Shipping fees (unless the return is due to our error).
How to Initiate a Return
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Contact Us – Email support@clcad-ab.com within 30 days of receiving your order.
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Provide Details – Include your order number, reason for the return, and photos (if applicable).
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Return Approval – We will provide return instructions, including the return shipping address.
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Ship the Item – Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
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Return Processing – Once we receive and inspect the returned item, we will process the return and issue a refund or exchange as appropriate.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos. We will either send a replacement or issue a full refund.
Contact Us
For any return-related inquiries, please reach out to:
Email: support@clcad-ab.com
Thank you for choosing CL Cad . We appreciate your business and are here to ensure a positive shopping experience!